Looks like you have a couple of things wrong based on the screenshot. Can you restart the pim and post the beginning of the log, that should show you what errors/warnings come up when the pim initiates.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...