Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Agent Priority

Hi,

How can i Configure IPCC 6.0 Enterprise to do the Following:

Example:

- Agent1: SkillGroupA(1), SkillgroupB(2),Skillgroup3(3)

-Agent2: SkillGroupA(3), SkillgroupB(2),Skillgroup3(1)

...etc

Where 1,2,3 are the priorities.

So I want to prioritise Agents within a Skillgroup to become more or less Calls. I hear that the only way is to create as many Subskillgroup as Priorities, is that right?

Thanks

1 REPLY
New Member

Re: Agent Priority

Any Ideas??????

130
Views
0
Helpful
1
Replies