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agent ready at startup

Hello,

Is it possible to automaticaaly put the agent in READY state after the startup. I tried with the workflow but it doesn't accept an agent state action at the startup event.

Thanks in advance.

jp

1 REPLY
Silver

Re: agent ready at startup

Follow the procedure:

Add a user for each resource and agent: all resources must be users in Lightweight Directory Access Protocol (LDAP) for authentication and device association for Cisco IP Contact Center (IPCC) Express extension assignments. For the location of the task, go to CCMAdmin or directly in the LDAP directory.

Create phone device or device profile for Extension Mobility: All agents must have a predefined IPCC Express extension that exists on a device or a device profile. For the location of the task, go to CCMAdmin.

Associate the device or the device profile to the resources user: allows for IPCC Express extension assignment. For the location of the task, go to CCMAdmin.

Associate the phone devices that the agent will be using to the RM Java Telephony Application Programming Interface (JTAPI) user (RM JTAPI provider's user ID): the IPCC Express subsystem must be aware of all agent device state changes to ensure that it remains in synch. For example, this is how IPCC Express knows to put an Agent in Not Ready when they go off hook to make an outgoing call. For the location of the task, go to CCMAdmin.

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