We are able to record all except 4 of our 11 agents associated with a queue. It appears to record but when we try to play back -- there is no sound. The only difference I have found is these 4 agents are running on Windows 2000 while the rest are running XP. Do you think this is the issue or is there something else I should be looking at?
It could be as simple as making sure the PC is connected to the Ethernet port on the IP phone that the agent is associated with when he/she logs in. If the PC and the IP phone are connected to separete ethernet ports on the wall, then the problem you discribe will happen. Sorry it took so long to reply and maybe by now you have already found the problem.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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