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New Member

Agent recording - IPCC Premium 4.0(4)

We are able to record all except 4 of our 11 agents associated with a queue. It appears to record but when we try to play back -- there is no sound. The only difference I have found is these 4 agents are running on Windows 2000 while the rest are running XP. Do you think this is the issue or is there something else I should be looking at?

New Member

Re: Agent recording - IPCC Premium 4.0(4)


It could be as simple as making sure the PC is connected to the Ethernet port on the IP phone that the agent is associated with when he/she logs in. If the PC and the IP phone are connected to separete ethernet ports on the wall, then the problem you discribe will happen. Sorry it took so long to reply and maybe by now you have already found the problem.


New Member

Re: Agent recording - IPCC Premium 4.0(4)

It probably has to do with the nic cards or nic cards driver. The nic must be in premiscous mode.