09-23-2013 04:53 AM - edited 03-14-2019 12:27 PM
Is there a way to get a list of our agents that includes their username and agent extension? RmCM | Resources shows their Name and extension, but it's their display name (Bill Matthews) not username (bmatthews). Clicking on any individual agent shows what I'm looking for, but I was hoping to get the report on one page for all agents.
Thanks
09-23-2013 06:13 AM
Hi,
You can but it is not report . Cisco desktop admininstrator look for agents it will display agent ID and name aswell but no xtension.
09-23-2013 08:31 AM
Nice suggestion, thank you.
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