Customer hits button "connect to agent" in IP IVR menu. Call goes to Precision Queue node in ICM than select agent(reserve or remember variable with agent ID) and only if agent gets reserved play prompt for 10 sec. The core of request is to reserve agent before playing prompt.
This feature is available in UCCX but i dont figure out this in UCCE.
Any hints in performing desired scenario are highly appreciated.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...