Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Agent Reskilling CCX 7.01

Hi,

How can I perform agent reskilling in CCX 7.01? Is necessary to perform it have assigned Administrator role?

If we change a skill to an agent, is necessary that the agent logs out to refresh her skills?

Regards

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: Agent Reskilling CCX 7.01

How can I perform agent reskilling in CCX 7.01?

Click on the resource name and modify the skills and/or competency level for that agent.

Is necessary to perform it have assigned Administrator role?

Yes unless you have also granted the supervisor role access to /appadmin by changing the system parameter for supervisor access.

If we change a skill to an agent, is necessary that the agent logs out 
to refresh her skills?

No

Please remember to rate helpful responses and identify helpful or
3 REPLIES
VIP Super Bronze

Re: Agent Reskilling CCX 7.01

How can I perform agent reskilling in CCX 7.01?

Click on the resource name and modify the skills and/or competency level for that agent.

Is necessary to perform it have assigned Administrator role?

Yes unless you have also granted the supervisor role access to /appadmin by changing the system parameter for supervisor access.

If we change a skill to an agent, is necessary that the agent logs out 
to refresh her skills?

No

Please remember to rate helpful responses and identify helpful or

Re: Agent Reskilling CCX 7.01

Thank you Jonathan for your response.

Regarding "granted the supervisor role access to /appadmin by changing the system parameter for supervisor access", how can I perform it? Is necessary to restart any server from the cluster?

Thank you again.

Regards

Re: Agent Reskilling CCX 7.01

Hi,

I have changed th system parameter and all works fine.

Thank you for your help.

Regards

544
Views
0
Helpful
3
Replies