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Agent ReSkilling Tool Error

Hi,

I am facing error while saving changes on agent re-skilling tool. I am unable to open the web interface (https://ServerIPAddress/reskill) and can do changes as well. But below mentioned error is coming when we press save button.

Unable to establish database connection for update operations. Make sure the Central Controller and Administration & WebView Reporting machines (Router, Logger and Distributor processes) are configured and running properly. If you have recently performed an upgrade, make sure configuration changes are turned back on in the Router registries. (Check the logs for more information. Logs are located on this Administration & WebView Reporting machine under /icm/tomcat/logs and /icm/tomcat/webapps/uiroot/WEB-INF/logs.)

Have tried all possible ways mentioned on forums and CS Community but still facing same issue.

Regards,

Imran Qasim

1 REPLY
VIP Gold

Off topic on Feedback Forum

Off topic on Feedback Forum community, moved to Contact Center

In advance, duplicate of Agent reskilling tool submitted by other user.

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