This is set in the properties of the Connect step within CRA editor. Be aware that it should not be set to a value higher then your CallManager forward no answer timer.
Another option is to change the default behavior when an agent does not answer. By deault it goes into not ready after the reserved state, but you can change it to go back to ready state. In that case the agent will stay available and the system will try to ring the agent again and again.
I don?t recall the link where this is documented, but searching CCO with keywords "agent" "no answer" "not ready" should enable you to find it quickly.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...