My marketing department has come up with a real challenge for me and I'm hoping someone here can help me figure out a way to do this. Currently we populate the browser in CAD with scripts for the agents based on the toll free number that was dialed by the customer. This is done through actions in Cisco Desktop Administrator where the action looks for the DNIS and pushes a web page to the CAD browser. Now, marketing would like to test two versions of the same script on the same toll free number. Ideally, they would like every other call to get different version of the script. For example: Call 1, script 1, call 2 script 2, call 3, script 1, call 4, script 2...you get the idea. Does anyone have any ideas on how to accomplish this? I have heard it done in other call centers by doing it based on odd/even minutes...like 10:00, script 1, 10:01, script 2. This would also be acceptable. Any help or ideas would be greatly appreciated.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.