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Agent Selection Criteria

            Is it possible to assign an agent with both the resource group and resource skills at the same time ?

and does this affect their working in any way ?

2 REPLIES

Agent Selection Criteria

There is no problem doing that.

HTH

Gabriel.

New Member

Re: Agent Selection Criteria

ok... thanks

Bit i think if we assign an agent with both the resource group and skill, it will do the routing with resource group only.

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