I am trying to set a weight for two agents to receive calls based on their availability. Basically, their phones ring first if a call comes into their queue. I set their competence level to 10 for both people and lowered the level for the other people on their skills, however, when I call in it won't ring to them first. Is this more determined in the script?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...