We want to produce a report of all our agents, what skills they are assigned, and what skill level.
If we navigate to a particular skill, we can "Open Printable Report of this Skill configuration". But it only shows the agent names, not the skill level. Also we would prefer one report that shows all skills.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...