I'm having an issue after a call does the following.
Call comes into a script, and caller enters an extension (non-icd).
Call is redirected to extension.
The extension is in a group of extensions that forwards to a route point then to a trigger for a script to handled missed calls.
The script sends the call to a queue.
The agent gets the call from the queue, but their agent hangs in a reserved state with the last prior calls varibles showing.
I'm seeing similar problems anytime a call comes from a script to a non icd extension and returns to a script and is sent to queue.
Does anyone know how to correct this instability from within a script? I've tried delaying the call for longer when see it comes from the forwarding route point, but this does not appear to help. This is annoying since the agent software has to be restarted to begin taking calls again and they have to notice that it has happened.
Problem is, that so much is not supported. I believe I found a work around for this issue though. I've changed the forwarding to only forward back to the script if the call is a forward no answer internal or external and removed all other forwards. So now the script won't allow the redirect to send the call to them if they are not logged into a softphone. The forward Unregistered Internal and External was causing my issue by having a route point that led back to a script.
If someone calls them directly internally they get an off the hook tone, if they are logged off. If someone tries to transfer them a call, it does not allow it unless they are logged in.
If they are logged in and don't get the call by the RNA setting, the call gets fired into the script to go to an operator. This looks like a new call to the system and the users extension is the original route point and scripts handle the call fine. When it was forwarding for the other reasons, the call maintained it's prior history of being thru a script and caused a problem.
I was new to scripting on the last build, but realized quickly that a script could not pass a call to another scripts trigger without causing crazy things to happen. I now just call another script as a subflow and pass it the varibles I want to.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...