Was hoping someone would clarify some call flow logic for me please.
If I have a script set to check logged in resources, and if there is a logged in resource, to put the call through to the agent. If the agent does not answer, the call goes back to the queue and the agent is still in the READY set as we changed the parameter "agent state after ring no answer" to READY.
Is it possible for the agent to get selected again for the original call when the call goes back into the queue?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...