After taking an ACD call on line 1, Agent placed himself into NOT-READY and selected ACD WORK. While in Not-Ready state, his private line( line 2) rung and he answered it. His ACD line (line 1) went into READY STATE and started ringing for an incoming call. Because he did not answer his ACD line, it showed as "RING NO ANSWER" on ACD report. How can i stop this from happening?
