Agent State becoming Ready after recieving no-ACD call
After taking an ACD call on line 1, Agent placed himself into NOT-READY and selected ACD WORK. While in Not-Ready state, his private line( line 2) rung and he answered it. His ACD line (line 1) went into READY STATE and started ringing for an incoming call. Because he did not answer his ACD line, it showed as "RING NO ANSWER" on ACD report. How can i stop this from happening?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...