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Agent State becoming Ready after recieving no-ACD call

After taking an ACD call on line 1, Agent  placed  himself  into NOT-READY and selected  ACD WORK. While in Not-Ready state, his private line( line 2) rung and he answered it. His ACD line (line 1) went  into READY STATE and started ringing for an incoming call. Because he did not answer his ACD line, it showed as "RING NO ANSWER" on ACD report. How can i stop this from happening?

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4 REPLIES

UCCE/UCCX?and also other

UCCE/UCCX?

and also other software information will help here to isolate the issue.

 

regards

Chintan

New Member

uccx 9.0.2.11001-24. and uccx

uccx 9.0.2.11001-24. and uccx version 8.5

New Member

running CUCM version 9.1.2

running CUCM version 9.1.2.11900-12

New Member

I'm running into the exact

I'm running into the exact same issue.   Has anyone see this before?

 

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