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New Member

agent state can't change

when i loggin the agent ,then change the state from not ready to ready,but it can not,the log show: " 11:02:45 09/13/2005 MAJOR PhoneDev PD2176 SetAgentState: Agent state change request failed: SYS_INSTRUMENT_OUT_OF_SERVICE."

how can i do it,anybody help me?

3 REPLIES
New Member

Re: agent state can't change

i have got it,i already changed the phone number of that agent ,and it is well done,but i dont know what's reson caused it

New Member

Re: agent state can't change

It might have been a calling search space issue, I have seen that happen before. However without knowing anything about your setup or even traces I would not be 100% sure without walking thru everything.

Brian

New Member

Re: agent state can't change

Was this extension associated with the RMUser in the directory?

Regard,

Christos

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