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Agent State Change from Ready to Not ready and logout

I have did the following things but not get any response resolution:

WorkAround:

Check why the users log off automatically. We have done the following below thing & recommendations.

·Select the specified user as per you gave us and then device disassociation.

·User Login and Logout and then similarly associate this user.

We were also did the below activity

·Service>Service Parameters > Service Activation (Click the link)

·Click the CCM1 link then restart the Cisco CIT Manager.

Monitoring User:

I have did this activity on GulNaZ ID monitored GULNAZ ID, This ID also getting same error ( change state from not ready & logout).

I am using IPCC ver:4.0(5) SR01ES09_Build095.

regards

Salman

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