In ipcc express 3.5(2),An agent puts himself in "not ready" and leaves his desktop for a while, when he is gone the desktop goes back into "ready" state by it self, and he starts to recieve calls even if he is not there.
The desktop is designed that way. Reason being is if the agents or agent goes home without logging out the system will push them out. So you don't have calls being routed to anempty desk.You can change that if you like.
Agent availability after RNA can be disabled by manually setting in SubsystemRMCM.properties file under c:\program files\wfavvid folder.This done of the server and requires a restart of the CRS engine.There is a line that has:
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...