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Agent State failed

Am  new  to  UCCX, we  using  CME  7  with  UCCX  8,  when  I  login  to the  agent on the  phone,  I  get  this  error  message. "Your request to change  your  agent  state  failed. try  again".  Please  help

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Agent State failed

Hi Steven,

I hope you are using the comaptiable version of CME with UCCX, please crossverify the same from the below link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

And than please check the workarounds mentioned in the below discussions.

https://supportforums.cisco.com/thread/2152343

https://supportforums.cisco.com/thread/2139454

Hope it helps.

Anand

Please rate the helpful posts by clicking on the stars below the right answers !!

1 REPLY

Agent State failed

Hi Steven,

I hope you are using the comaptiable version of CME with UCCX, please crossverify the same from the below link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

And than please check the workarounds mentioned in the below discussions.

https://supportforums.cisco.com/thread/2152343

https://supportforums.cisco.com/thread/2139454

Hope it helps.

Anand

Please rate the helpful posts by clicking on the stars below the right answers !!

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