Here is the picture...when an agent logs in,their state is not ready.When they click on the ready button,their staus at the bottom of the CAD changes immediately to reserve instead of ready.They stay in this state for some time and that message I included above pops up.
Attached is a screenshot of before pressing ready and after.
Check the partition of the agent phones to make sure it didn't change. It sounds like ICM is reserving the agent for a call that never arrives. Are there calls in queue when the agent goes ready? If so then that is the likely scenario.
Sometimes there are calls in queue and sometimes there isn't.Usually it is regardless of whether there are calls or not.I checked the partitions and CSS,its still just the same as the other devices that work just fine.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...