Please - this is a different flavor of all the other reports of agents being stuck in reserved. I have checked all the trouble shooting guides and they allseem to apply to the agent being stuck in reserved while be delivered the call, and never gets the call.
My issue is with one agetn who is presented he call and can answer the call, but instead of going to a 'talking' state, she remains in a 'reserved' state during the call. When she completes, correctly goes into a 'work' state and is fine from there.
What could cause this?
Please note I have reviewed each of these documents:
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...