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New Member

Agent state to ready after login

I am using IPCC 4.0. How to configure when the agent login, the agent state will go to "ready" directly?

4 REPLIES
Bronze

Re: Agent state to ready after login

In Desktop Administrator, go to , Desktop Configuration, Work Flow Groups, Agents, , Work Flow.

Under Events, select "Startup" and then under Actions click the "Add" button. Click the "Agent State" tab and then click "New". Give it a name and select "AgentReady".

Simple, right?

Hall of Fame Super Silver

Re: Agent state to ready after login

This is not doable in IPCC Express!

Chris

New Member

Re: Agent state to ready after login

This is also not doable in IPCC Enterprise.

New Member

Re: Agent state to ready after login

I am looking for an answer to the same question.

Have you found a solution yet?

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