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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

Agent statistics to be disabled for CAD

hi

i have a unique requirement where my customer wants the agent statistics to be displayed for the CAD supervisors but not for the CAD Agents.

i am using IPCC 7.2 with CAD and CSD

is there a way we can achieve this.

2 REPLIES

Re: Agent statistics to be disabled for CAD

Wouldn't just be able to remove that button from the agent's using CAD administrator?

david

Green

Re: Agent statistics to be disabled for CAD

Excellent answer. It does remove all 4 real time reports from the agent, including their call record for th eday/week (from RASS), but if you are ok with that, removing the button is simple. I would copy your workflow and give it another name, remove the button and assign that workflow to a couple of test users and see how it goes.

Points awarded, David.

Regards,

Geoff

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