IPCCX version 3.1.3 All agents & suprervispr versions same etc etc. But If an agent goes into not ready state for whatever reason, the "traffic light" shows the correct state but the state againt the agent in the window that shows calls presented, call times etc etc still shows ready. Is this a polling timer issue or such like?
Have you tried synchronizing the directory services from Desktop Admin? On the IPCCX server, go to start-->programs-->cisco-->desktop-->desktop admin, highlight locations, and go to the setup menu-->select synchronize directory.
Also, have you tried logging the Supervisor Desktop out and log back in? If the above doesn't work, during a maint window or when the call center is closed, you can cycle the Cisco Desktop TAI Service from the IPCCx server--from start-->settings-->control panel-->admin tools-->services. Cycling this service will log out the ip phone agents so its up to you if you want to cycle it during a maint window or business hours.
Hi P.Krane, Sorted now thanks. Apparantly this is normal behaviour according to spanlink & TAC. Also just for information, DON' install CSA on agent desktops it causes the agents to disappear from the supervisors desktop as well.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.