Agent Status Problem

[josephjameslibin]

Hi all,

On two occasions , one of the agents has put himself into 'not ready - faults' before finishing a call but the next call in queue has still presented even though he is in not ready.

One call he took and dealt with it, whilst the other, he received a ring no answer.

The first one was a normal PSTN line.

The second one was a hotline.

[hadbou]

Can you verify that the Calling Search Space and Partitions are correct? Meaning that the agents are in the same CSS/Partitions of the CTI Route points and Ports or they can receive calls from those points.