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Agent status should change to not ready while make new call

We have the following configuration

HIPCC 7.0, CVP 3.1, CTI OS 7.0, CCM 4.1

We found reacently in Call Center agent pressing the new call button on the ip phones and wasting the time. Supervisor could able to see them on busy other state.

We have tried to remove the New Call button on the ip phone template but we could not able to remove since it is mandatory button for ip phone.

could you advise is there any way to remove new call button or when they press new call button cti should change their status to not ready state.

with Regards,

Manivannan

2 REPLIES
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Re: Agent status should change to not ready while make new call

Prior to hanging up with current call you can place yourself in a not ready or work state. Once you disconnect from the call you can place yourself in ready to take another call.

DearAny solution regards to

Dear

Any solution regards to this issue

 

Thanks

 

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