We have a new call centre running IPCC Express. There are 12 agent in total. One agent will be staying in "reserved" status forever once the incoming call is being routed to her. She is not able to take the call as all icons are greyed out.And the incoming call just stuck in the queue.
We did lots of test, eventually we found the problem looks like is related this user domain account. The problem always happenning on the PC she logged in. The system administrator told me that the only difference of this user is that she is using roaming profile because she used to work at another office.
Administrator has recreated the roaming profile, I will test it again tomorrow.
I have had this problem a couple of times and it appeared to be with RMUSER. What I did was disassociate the device from RMUSER, delete the user from Call Manager, add the user back to Call Manager, associate the device to the user, then associate the device back to RMUSER. Then do the appropriate set up in IPCC.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.