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Agent stay in Ring when agent not answer

Hello,

how long agent stay in ring  when agent not answer  before forwarding to the next agent?

Is it possible to change the time?

 

1 REPLY

Hi,in UCCE: check the Agent

Hi,

in UCCE: check the Agent Desk Setting (in Configuration Manager) for the particular agent, "Ring no answer time".

In UCCX: check the Timeout parameter in the Select Resource step in your script.

Either way, the value on the UCCE/UCCX side must be lower than the Forward No Answer timeout in CUCM.

G.

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