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New Member

Agent stuck on calling

Hello,

I have had several agents that after they finish a call and hang up their agent desktop continues to say

talking. They have to manually disconnect and log back in for it to work again. The call center has been

running for 7 months without any problems.

Anyone ever seen this before?

Thanks

4 REPLIES
Silver

Re: Agent stuck on calling

Unsupported Configurations for Agent Phones:

The following configurations are not supported for agent phones:

Two lines on an agent?s phone that have the same extension but exist in different partitions.

An ICD extension assigned to multiple devices. (Configuring an ICD extension in a device profile is supported.)

Call waiting enabled on an ICD line.

No Cisco Call Manager device can be forwarded to the ICD extension of an agent.

The ICD extension of an agent cannot be configured to forward to a Cisco CRA route point.

New Member

Re: Agent stuck on calling

we're seeing the same problem - the configuration for him looks good - like everyone else's - call waiting is not enabled

New Member

Re: Agent stuck on calling

hi,

i am running into the same issue, did you (or anybody else) manage to resolve this?

fyi: customer is running CUCM6.0 / CUCCX5.0 with CAD6.4

thanks and best regards,

Dimitri

New Member

Re: Agent stuck on calling

Did you ever find a resolution to this? We're running into the same issue from time to time and I'd like to get this resolved.

Regards,

Jake

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