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Bronze

Agent Targeting Rule

I removed Device Target and added Agent Targeting Rule.  Still getting error Agent has no Device Target.

What am I missing? 

ICM 7.5

Agent Targeting Rule:

Peripheral: CM1

Rule Type: Agent Ext

Routing Client:  CVP1, CVP2, CVP3

Added Ext range.

2 REPLIES

Agent Targeting Rule

I've seen issues where the ATR memory doesn't update until there's a restart, I think this was back in 7.5.  Have you tried that?  Is this for a single agent?

david

Bronze

Agent Targeting Rule

Are you talking about restarting Call Router?

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