I am looking at the All Fields report for Agent, Agent Team, etc and would like to be able to track the number of calls terminated by the agent using the Agent Term column. I know for a fact that we do occasionally have agents hang up before the call is completed however I never see anything but zeros in the Agent Term column. Is there a setting in the registry or ICM that needs to be configured for me to see data in this column?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...