I have an enviroment with CM 4.1.3 and CRS 4.0 where the client is looking to disable Chat between agents but allow chat with supervisors bothways. I was looking the the management guide for the agent and when I open the chat windows both agents and supervisors are available for chat. Is there a way to disable the chat between agents, without creating problems for information that goes to the supervisors?
I have had the same issue. The way I was able to get around this issue was to disable chat & then create a Hot key that had High Priority chat. This allows the supervisor or agent the option to press the key and this would open up a single passage between super & agent. Hope it helps
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...