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Agent to log in Phone only

I need our agents to make use of the handset only and not CAD. They need to be able to log in to their Q by the handset or IP Phone Service however I'm unable locate any information on this, is it possible

thanks

4 REPLIES

Re: Agent to log in Phone only

Search IP Phone Agent, should be what you're looking for.  No need for a desktop.

david

Community Member

Re: Agent to log in Phone only

1. Create a new Phone Service

  Go to Devices>>Device Settings>>Phone Services>>Add New

   In the Service URL field, add http://UCCX_IP_ADDRESS:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

2. Subcribe this service from your device.

Do not forget to associate the device to your rm account.

Cisco Employee

Re: Agent to log in Phone only

Hi

You can follow one button login feature documented below to allow the agents to login into the phone directly .

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

Hope this is helpfull

Regards

Anuj

Community Member

Re: Agent to log in Phone only

Found out about phone agent - works great

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