In the agent summary report, I have a column called Agent transfer-in. I did not find any detailled explanation about this colume. Does it means that if the agent "A" received a call from the UCCX and transfer the call to agent "B" directly on his ICD extension, I should see the for the agent "A" a 1 under the column Agent transfer-out and a 1 in the column under the column Agent transfer-in for the Agent "b" ?
Hi Celine, I currently work with the agent templates. The agent Transfer In field is corresponding to the number of tasks transferred into the skill group. This value is updated when the agent complete the call. In short that means how many inbounds calls agents did received according to his skill group. Transfer Out is how many call agents transferred to other skill group.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...