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New Member

agent transfer without moh

Hello. I have a problem when an agent wants to transfer to another extension outside the call center.
When the agent presses the transfer button, the user who are on the other side does not hear music on hold, listening to the voice of the agent and then the transfer ringback.

As I can solve this?

thanks
Julio

3 REPLIES

Re: agent transfer without moh

Julio,

Can you confirm that the agent is outdialing on the same line that the caller came in on?

Cliff

New Member

Re: agent transfer without moh

Hi Cliff,

yes, it's the same line.
If  the agent makes the same transfer from the IPCommunicator, users who are on the  line listening to music on hold.

thanks

Julio

Re: agent transfer without moh

That's really strange.

I'd suggest rebooting the CallManager server that the phones experiencing this issue are connected to.

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