We are using CUCM 9.1.2 , UCCX 9.0.2 . Several agents are able to use the wrap up , reason codes on their phone , several are not presented with the wrap up code option on the phone display . The agents are logging in on their phones , not using CAD .
Doing a stare and compare , all phones , agents and profiles appear to be setup the same , all use 7945 model phones , but for some reason , a few of the agents can’t use the wrap-up / reason code options .
Can anyone suggest a reason the wrap-up / reason codes are not available on some of the phones ?
These are new agents , new phones that were added after the initial installation of the system . Each agent profile , each new phone , etc all look exactly like the other agents that are able to use the wrap up / reason codes . I have also disabled and enabled the wrap up / reason codes in the workflow admin , still not working . These are new agents that have been added to and existing work flow , existing skillsets . I'm hoping that this is just some sort of configuration error during the setup of the new agents but we just don't see any differences between the agents that work and the agents that don't .
DJ ,thanks for the reply. I tried your suggestions , still not able to code the calls . We are going to open a TAC case with Cisco , let them figure it out . If/when they resolve , I'll post the resolution .
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.