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Agents cannot login in UCCX 8.5

hamed1900
Level 1
Level 1

‎06-25-2012 04:37 PM - edited ‎03-14-2019 10:07 AM

Hi All,

I have UCCX 8.5, once the Agents want to login they get the following error:

"Login failed due to a configuration error. Please ask you system  administrator to associate your phone with the RM JTAPI Provider user ID  according to the instructions in the admininstrator  guide".

I already added the MAC address of the Phone to RM Application User, but no luck?

aany idea?

Hamed

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hamed1900
Level 1
Level 1

‎06-25-2012 06:25 PM

The issue is fixed by restarting Primary/Secondary UCCX servers( which are on the UCS).

However, it still takes long for the Agent to login.

Hamed

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