Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Agents cannot login in UCCX 8.5

Hi All,

I have UCCX 8.5, once the Agents want to login they get the following error:

"Login failed due to a configuration error. Please ask you system  administrator to associate your phone with the RM JTAPI Provider user ID  according to the instructions in the admininstrator  guide".

I already added the MAC address of the Phone to RM Application User, but no luck?

aany idea?

Hamed

1 REPLY
New Member

Re: Agents cannot login in UCCX 8.5

The issue is fixed by restarting Primary/Secondary UCCX servers( which are on the UCS).

However, it still takes long for the Agent to login.

Hamed

550
Views
0
Helpful
1
Replies
CreatePlease login to create content