05-23-2008 08:21 AM - edited 03-14-2019 02:16 AM
I know in the past there is a setting that allows me to allow the Agents running CAD to always stay ready even if they miss a call. Can not remeber how to do that please refresh my memory.
05-23-2008 12:00 PM
What product is it? Express or Enterprise, what version?
Chris
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