Agents got disconnected from the IPCC Express without definite time. They can still log back in after getting disconnected. Attached is the screen capture of the error 'Lost Connection with the CRS application server' from the Cisco Agent Desktop. The system has been running for months already before this happened and no recent changes had been made lately.
Re: Agents getting disconnected from the IPCC Express
I am also seeing this error. Could you please expand on what versions and what SR's we are talking about? I am running CM 4.2(3)sr1 and IPCC 4.0(4)SR01_Build029. We had a time this morning where RP's and CTI ports unregistered and we got the same error (lost connection). I am also seeing some weird things in IPCC when trying to grab the MIVR logs. I am getting the java.rmi and java.net errors. I have seen this before when a BARS backup fails, but this is not the case with this one. BARS backup was successful at 2AM. Any ideas would be appreciated. Thanks.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...