Agents grayed out and can't add or remove - UCCX 7.0
I upgraded an IPCC Standard implementation from 4.0(5) to 7.0(1) SR5 UCCX using the DMT tool. The upgraded UCCX works fine but I have one issue. In Tools > Users the agents are all grayed out and agents can't be added or removed. The customer originally had IPCC standard on the old version which resulted in the loss of CAD on the 7.x version. After the upgrade the customer obtained a temporary enhanced license so that they could use CAD rather than the IP phone agent and they will eventually add a permanent enhanced license. Even before the enhanced license was added, the agents were grayed out in the user menu and no one could be added or removed. Does anybody know what could be causing this and how to resolve it?
Re: Agents grayed out and can't add or remove - UCCX 7.0
Yeah, after I posted the question I started thinking that maybe when you add the users IPCC extension in the CUCM user menu it would add it here so I was reading the admin guide for 7.x UCCX and I found that is the case. The customer that I just upgraded states that he could remove agents in the user management window on his old 4.x IPCC. I can't remember if that was the case or not. Thanks for the response!
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...