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New Member

Agents ID or number

just before I send the caller to the agent can I collect the Agent ID or agents number that IPCC has reserved for the call to be sent to, I need to write that number or ID to a database.

Thanks

2 REPLIES
New Member

Re: Agents ID or number

You can do this in CTI OS Agent desktop:

Steps:

1. Browse "C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32 CIL\Samples\CTI Toolkit AgentDesktop"

2. Open the source code using Visual studio .net.

3. Access the function frmCTIOSSoftphone.vb->msession object-> m_Session_OnCallBegin function.

m_Session.GetCurrentAgent().GetValueString("AgentID") would give you the agent ID, you can further write Database connectivity code for updating the database.

New Member

Re: Agents ID or number

HI

I am using express so do not have access to CTI OS, is there a step in the script?

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