08-18-2006 03:38 PM - edited 03-14-2019 12:00 AM
just before I send the caller to the agent can I collect the Agent ID or agents number that IPCC has reserved for the call to be sent to, I need to write that number or ID to a database.
Thanks
08-19-2006 01:08 AM
You can do this in CTI OS Agent desktop:
Steps:
1. Browse "C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32 CIL\Samples\CTI Toolkit AgentDesktop"
2. Open the source code using Visual studio .net.
3. Access the function frmCTIOSSoftphone.vb->msession object-> m_Session_OnCallBegin function.
m_Session.GetCurrentAgent().GetValueString("AgentID") would give you the agent ID, you can further write Database connectivity code for updating the database.
08-19-2006 03:05 AM
HI
I am using express so do not have access to CTI OS, is there a step in the script?
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