Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Agents in different CSQs

Hi,

I want to have different CSQs (Inbound/Outbound) based on the same agents in IPCC Express. Must I configure calls with priority to avoid the problem of real-time data refresh? (Case of 2 calls routed routed to the same agent at the same time)

1 REPLY
Hall of Fame Super Silver

Re: Agents in different CSQs

No, IPCC will reserve the agents as soon as he is selected, so calls from other CSQs will not see him as READY. This is a very common configuration where you have agents belonging to multiple CSQs.

HTH,

Chris

114
Views
0
Helpful
1
Replies
CreatePlease to create content