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Agents in one CSQ Cannot Transfer Calls after Upgrade

I have a customer who upgraded from UCCX from 9.0.2.10000-71 to 9.0.2.11002-27 and CUCM from 9.1.1.10000-11 to 9.1.2.12900-11.  Since then, agents in one CSQ cannot transfer calls.  If they log out of CAD, they can transfer.  If they get placed in a different CSQ and log in to CAD they can transfer.

 

Has anyone ever heard of anything like this before?

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