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Agents logged into UCCX queue

I'm more familiar with UCCE, but is there a way in UCCX to see how many agents are logged into a queue in real time?

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Yes, either in supervisor

Yes, either in supervisor desktop application or with real time reports in UCCX admin web pages (Tools -> Real Time Reports), then look at the "Resource Cisco Unified Contact Center Express Stats" report under the Report pull down menu.

1 REPLY

Yes, either in supervisor

Yes, either in supervisor desktop application or with real time reports in UCCX admin web pages (Tools -> Real Time Reports), then look at the "Resource Cisco Unified Contact Center Express Stats" report under the Report pull down menu.

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