What do you mean " when they're not logged on CAD for CCM not to route them a call!?", the call will never be routed to an agent who is no logged in, in order for a call center call to be directed to a device the agent state of a user signed into that device needs to be in ready state.
Well you will be able to receive regular calls (either DID or internal from another phone), you will not receive any call center calls. If you don't want to receive any direct calls to these phone then you need to configure Restrictions using Calling Search Spaces and Paritions on CCM. The best deal for you would probably be to have seperate lines for ACD extensions and DIDs.
1. That is the way to do it, at the CSQ level select "Longest Available" selection critaria
2. You can activate call work option by enabling "Automatic Work" at the CSQ level, this will give your agents 20 seconds time after each call. If you want to disable the phone after they logout you would do that at the CallManager configuration like I said earlier, but you cannot do it just momentarily.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...