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Agents Monitoring number of calls in queue, other agents logged in

jeck
Level 1
Level 1

‎05-25-2006 01:06 PM - edited ‎03-13-2019 11:49 PM

Is there any way for an agent to see how many calls are in queue and how many agents are logged in?

I am running IPCC Express Standard 4.0.3.

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mmelbourne
Level 5
Level 5

‎05-25-2006 03:25 PM

The number of calls in queue is available from the Skills Statistics Report within the Cisco Agent Desktop.

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