Agents need to copy caller-id from CAD and paste it to DB
My Customer wants Agents to be able to copy Caller-id , as they need to paste it into the database, they had this feature with their previous contact centre (Q-master) which was the old system. How I can implement it ?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...