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Community Member

Agents need to copy caller-id from CAD and paste it to DB

My Customer wants Agents to be able to copy Caller-id , as they need to paste it into the database, they had this feature with their previous contact centre (Q-master) which was the old system. How I can implement it ?

Thanks,

HM

2 REPLIES

Agents need to copy caller-id from CAD and paste it to DB

Is this UCCX or UCCE?

david

Community Member

Agents need to copy caller-id from CAD and paste it to DB

I'd suggest you take a look at this white paper to get a general idea of the integration options available.

Tom

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